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    Shipping Information

    How Prints are Shipped

    Small prints (11in x 15in and smaller) are shipped (unmounted) in clear, waterproof sleeves. Small prints ship flat, secured between stiff cardboard in bubble wrap envelopes.

    Large Prints (larger than 11in x 15in) are shipped in thick cardboard tubes. Prints are rolled and protected on both tube ends with bubble wrap cushions.

    Cost of Shipping
    Hozro Printshop offers free shipping on all U.S. orders! All orders are shipped USPS Priority Mail. Express deliveries available on request. Additional fees may apply.

    Shipping Time Frames
    All prints are shipped from Denton, Texas!

    Most orders ship within 1-2 days of purchase.

    A confirmation email with tracking number will be sent after your order is shipped.

    All U.S. orders are shipped USPS Priority Mail (1-3 Days). Express deliveries available on request. Additional fees may apply.

    I trust the USPS to deliver your package in great condition and on schedule. If your order is taking an unusually long time to arrive or arrives damaged, please contact lauren@hozroprintshop.com immediately and I will do my best to resolve any problems.

    Orders Placed Outside the US
    Hozro Printshop happily ships internationally. However, it should be noted that it can take up to 30 days for an item to arrive at its overseas destination due to customs and travel time.

    Shipping for international orders start at $15.

    Customs and duties on items may be required to receive your package. Hozro Printshop is not responsible for these costs. 

    Lost Orders
    I trust the USPS to deliver your package in great condition and on schedule. If your order is taking an unusually long time to arrive or arrives damaged, please contact lauren@hozroprintshop.com immediately and I will do my best to resolve any problems.

    If a package is lost or damaged and I still have the same print in stock, it will be replaced. If I do not have the print any longer, a refund will be given or it can be exchanged for a different item.

    Returns and Exchanges

    Return Policy
    Should you wish to cancel your order, please contact me as soon as possible. Once an order has shipped it can not be canceled.

    All sales are final.

    Refunds and Exchanges are very unique cases. The following situations are fully acceptable reasons for a refund or exchange:

    • The product was lost during shipping
    • The product was damaged during shipping
    • The product sent was not the product ordered by the buyer

    Shipping cannot be refunded.

    The following instances will not be accepted as valid reasons for a refund or exchange:

    • The buyer changed their mind about the product after payment and did not notify the seller before shipment.

    All refund and exchange queries must be made in the form of an email to lauren@hozroprintshop.com within 14 days of delivery. The email should contain your name, the product(s) you wish to refund/exchange, and the reason for the refund(s)/exchange(s).

    Contact Hozro Printshop with Questions
    You can get in touch with me through the Contact page or email me at lauren@hozroprintshop.com.